A Comprehensive Guide to Managed Mobility Services Procurement Intelligence

The managed mobility services (MMS) category is anticipated to grow at a CAGR of 23.8% from 2023 to 2030. In 2022, the North American region dominated the category with a share of 37%. An organization's MMS includes a variety of IT and workflow management services that are needed for purchasing, allocating, and maintaining tablets, smartphones, and other associated gadgets/devices. According to Microsoft, more than 52% of employees preferred shifting to remote work by the end of 2022. The increasing number of employees operating remotely, the rise in IoT-connected devices, the increasing use of BYOD owing to hybrid work models, and the growing requirement for tight security measures are some of the factors driving the growth of the MMS category. By function, in 2022, the device management segment accounted for the largest share, between 50% - 60% of the overall share.

Another factor aiding growth is the increasing telecom expense management (TEM). TEM companies have become a crucial asset in this hybrid working model. 2021 saw this hybrid mode become a norm rather than an exception. According to Gartner's 2022 report, TEM companies have evolved their offerings since 2021 to meet the increased demand and handle the complex network of mobile and fixed assets. In 2022, enterprises have partnered with TEM companies that offer complete lifecycle support - from procurement to invoicing, vendor, and inventory management.

One of the trends in this category is the rising use and deployment of 5G networks in emerging countries such as Brazil, Mexico, India, Malaysia, etc. For instance, in Q1 2022, Telcel launched 5G services in Mexico using a 3.5g spectrum. Similarly, in Q4 2022, Jio and Airtel launched 5G networks in India. This has, in turn, forced many MMS companies to evolve their offerings in these regions to meet the demand.

Order your copy of the Managed Mobility Services Procurement Intelligence Report, 2023 - 2030, published by Grand View Research, to get more details regarding day one, quick wins, portfolio analysis, key negotiation strategies of key suppliers, and low-cost/best-cost sourcing analysis

The global managed mobility service industry is fragmented overall. It has been found that for accessibility to company applications, 87% of organizations rely on their employees to utilize their individual mobile devices. In recent times, more than 70% of companies have BYOD-to-work policies. Hence, a multitude of MMS providers has emerged over the last two to three years to assist businesses in handling the proliferation of mobile devices that access private networks and company-sensitive information. Vendors in this category are trying to provide end-to-end unified solutions, full support for BYOD and cross-device integration, device compatibility, and sophisticated security tools and services. This is to ensure that a high level of data integrity is maintained while protecting the company’s (clients) full device portfolio. Telecom network operators, device developers, MMS service and platform vendors (pure play or combined), and cloud service providers (or, CSPs) are a few instances of the major types of suppliers in this category. The bargaining power of suppliers is reduced due to increased fragmentation.

For instance, in June 2023, Cisco has partnered with AT&T to provide “SD-WAN Connectivity” with additional services such as 5G and broadband to businesses. The deal aimed to enhance the connectivity of employees working in a hybrid model. Cisco’s “Webex Calling” would be integrated into AT&T’s mobile network to offer a robust unified solution from a single company number.

The key cost components associated with the MMS category are hardware and software costs, the salaries of developers and consultants, facilities and network costs, marketing and advertising, training staff, upgrades, repairs, and maintenance costs, and other operational costs. Other costs can include administrative expenses, depreciation, tax, etc. A few common pricing models are bundled pricing, user-based pricing, or contract-based pricing. The bundled pricing model can depend on the type of service opted for such as lifecycle management, WAN optimization, endpoint managed services, etc. Depending on the add-on features, integrations, and complexity type the prices may increase.

According to the Dataprise Company 2023 report, unmanaged mobility can be 20% more expensive than a managed one. It has also been found that a well-managed mobile workplace environment can bring down the monthly cost of each device to about USD 60. The adoption of managed mobile services might result in significant savings on IT costs for companies. For instance, over a span of three years, the forecast showed almost 50% savings on IT overheads. Then, there is a 40% long-term savings on carrier expenditures (after the first year). According to Blue Hill 2023 estimates, for every 1,000 devices, companies can achieve cost savings of USD 21,200 on mobility management. In the second and third years, the same companies can save an additional USD 10,610 and USD 2,120 respectively in costs.

In terms of sourcing intelligence, outsourcing is the most preferred engagement model under managed mobility services. Businesses can access more IT resources through the outsourcing of mobility services without having to pay for employee recruitment, hiring, and training. This is because it can be difficult to find workers with experience in mobility technology, and cumbersome to upskill current employees. Outsourcing ensures all compliance requirements are met in tandem with immediate support and advanced technology.

Browse through Grand View Research’s collection of procurement intelligence studies:

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Managed Mobility Services Procurement Intelligence Report Scope

• Managed Mobility Services Category Growth Rate: CAGR of 23.8% from 2023 to 2030

• Pricing Growth Outlook: 10% - 15% (Annually)

• Pricing Models: Bundled pricing, user-based pricing, or contract-based pricing.

• Supplier Selection Scope: Cost and pricing, past engagements, productivity, geographical presence

• Supplier Selection Criteria: End-to-end solutions, cloud solutions, compliance, optimization services, platforms, IoT solutions, analytics and security, device support, operational and functional capabilities, technology used, and others

• Report Coverage: Revenue forecast, supplier ranking, supplier positioning matrix, emerging technology, pricing models, cost structure, competitive landscape, growth factors, trends, engagement, and operating model

Key Companies 

• AT&T Inc.

• Fujitsu Limited

• Orange S.A.

• Telefónica, S.A.

• Deutsche Telekom AG

• Kyndryl Holdings, Inc.

• Vodafone Group plc 

• IBM Corporation

• Cisco Systems, Inc.

• Zebra Technologies Corporation

• Honeywell International Inc.

• Verizon Communications Inc.

Brief about Pipeline by Grand View Research:

A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of supply chain, which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving – market size and forecast, growth factors, and driving trends

• Price and Cost Intelligence – pricing models adopted for the category, total cost of ownerships

• Supplier Intelligence – rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing

• Sourcing / Procurement Intelligence – best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best suited countries for sourcing to minimize supply chain disruptions

Future Trends in Customs Brokerage Service Procurement Intelligence

The customs brokerage service category is expected to grow at a CAGR of 7.7% from 2023 to 2030. North America held the largest revenue share in 2022 due to a number of factors, including significant industry players' presence, technological developments, and rapid expansion in a variety of sectors, including manufacturing, healthcare, and retail. The dominance of the region can be linked to the existence of developed nations like the United States and Canada, where these industries are rapidly expanding. Trade with other nations is facilitated by collaboration and partnerships among the major market participants, and trade in this region is also increasing thanks to the region's modern infrastructure, which includes effective land, sea, and airport services.

E-commerce is driving the growth of the customs brokerage services category. The increasing availability of broadband internet, the growing popularity of mobile devices, and the convenience of shopping online are all factors that are driving the growth of e-commerce. As businesses ship more goods to customers around the world, they need to clear those goods through customs. This is where customs brokerage services come in. Customs brokers help businesses navigate the complex customs regulations of different countries and ensure that goods are cleared quickly and efficiently.

Companies are continuously focusing on collaborating for instance,

• In April 2023, Worldwide Logistics Group (WWL), a global integrated logistics provider, completed the acquisition of P. W. Bellingall, Inc. (PWB), a major customs brokerage house located in San Francisco. This acquisition will give WWL a significant presence in the cross-border trade between the United States & Asia and will expand its reach into the San Francisco Bay Area.

• In June 2022, Parade, a software provider for freight brokerage, integrated its truckload capacity management platform with Covenant Logistics Group, Inc. By bridging the technical gap and facilitating a more seamless shift from manual to digital freight bookings, this partnership will aid Covenant's freight brokerage operations. This will increase operational effectiveness and enable Covenant to adjust to the shifting business environment.

Order your copy of the Customs Brokerage Service Procurement Intelligence Report, 2023 - 2030, published by Grand View Research, to get more details regarding day one, quick wins, portfolio analysis, key negotiation strategies of key suppliers, and low-cost/best-cost sourcing analysis

Digitization, automation, value-added services, trade facilitation programs, e-commerce boom, and growing markets are all contributing to this category's expansion. Customs brokers can expedite procedures, cut expenses, and improve service quality due to these considerations. Risk analysis, trade advice, and supply chain management are examples of value-added services. Initiatives to facilitate trade make it easier to deal with customs, and e-commerce is expanding to serve online buyers and sellers.

Customs Brokerage Service Sourcing Intelligence Highlights

• The global customs brokerage service category is highly fragmented with the presence of several players including multinational logistics companies, specialized customs brokerage firms, and freight forwarders. To grow their market share, firms in the industry are adopting crucial strategies like acquisitions, partnerships, and regional expansion.

• In this category, buyers have more bargaining power when there are many suppliers to choose from, it is easy and inexpensive to switch suppliers, and the customs brokerage service is not essential to the buyer's business. In contrast, suppliers have more bargaining power when there are few suppliers to choose from, it is difficult and expensive to switch suppliers, and the customs brokerage service is essential to the buyer's business.

• China, India, and the United States are the most preferred destinations for sourcing customs brokerage services in this category.

• Specialized firms offer customs brokerage services and have strong relationships with customs officials, enabling them to expedite the clearance process. Freight forwarders, on the other hand, handle the transportation of goods and provide customs brokerage services.

Browse through Grand View Research’s collection of procurement intelligence studies:

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List of Key Suppliers 

• Kuehne+Nagel

• United Parcel Service of America Inc

• CEVA Logistics

• APL Logistics Ltd

• Expeditors International of Washington Inc

• Nippon Express Holdings

• Deutsche Post DHL Group

• FedEx

• CJ Logistics Corporation

• DB Schenker

Customs Brokerage Service Procurement Intelligence Report Scope

• Customs Brokerage Service Category Growth Rate: CAGR of 7.7% from 2023 to 2030

• Pricing Growth Outlook: 3% - 4% (Annually)

• Pricing Models: Cost-plus pricing and value-based pricing

• Supplier Selection Scope: Cost and pricing, past engagements, productivity, geographical presence

• Supplier Selection Criteria: Technical expertise, experience, cost and quality of service, capabilities and reliability, customer service

• Report Coverage: Revenue forecast, supplier ranking, supplier positioning matrix, emerging technology, pricing models, cost structure, competitive landscape, growth factors, trends, engagement, and operating model

Brief about Pipeline by Grand View Research:

A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of supply chain, which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving – market size and forecast, growth factors, and driving trends

• Price and Cost Intelligence – pricing models adopted for the category, total cost of ownerships

• Supplier Intelligence – rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing

• Sourcing / Procurement Intelligence – best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best suited countries for sourcing to minimize supply chain disruptions